MGT(3900) Essay Example | Topics and Well Written Essays - 250 words

MGT(3900) - Essay Example She says that a smile is very valuable in her job because it makes her look very approachable and likeable which is very advantageous to the business. According to Sharon, one of her jobs is to ascertain customer’s needs and this is perhaps the most important part of her job because when the customers are satisfied with the quality service the company provides through the salesperson, the company grows as a result of clients being faithful to the company and also may help by recommending the company to friends and relatives. She also presents company products and services to the customers. She is always exposed to a lot of people from different walks of life and Sharon says that this makes her job most interesting. She is a natural sociable person and communicating with people is one of the things she loves because she learns a lot from them. However, she says that the job is tiring especially during holidays and summer vacations because these are the times they have many clie nts. She says that technology makes her job a lot

Two Page Summary on Chapter 3 Essay Example | Topics and Well Written Essays - 500 words

Two Page Summary on Chapter 3 - Essay Example In the chapter, What can I contribute? Drucker focuses on contributions and results. An executive sometimes gets bogged down and distracted by unnecessary things like office politics, the future of the company, his own personal growth, etc. This will make him unproductive. Instead he should ask himself â€Å"What can I contribute†. Drucker (2006) feels that to ask this question â€Å"is to look for the unused potential in the job†. He is of the view that, â€Å"The focus on contribution turns the executive’s attention away from his own specialty, his own narrow skills, his own department, and toward the performance of the whole.† Further he discusses the four basis requirements necessary for effective human relations which in turn are absolutely necessary for effective contribution. The four requirements are: "What can I contribute that will significantly affect the performance and the results of the institution I serve?" This question, which Drucker thinks, an effective executive must ask, forms the basis of Drucker’s views on an executive’s contribution to his organization. Here, by contribution, Drucker means what one can do better than anyone else to make a difference. An executive’s goal must be to make a difference and be effective. It is not about doing well in what you have specialized or your specialized area of wok. It is about achieving excellence in other areas as well. An expert in one field has to learn and know about other fields, other people’s perceptions, needs and limitations and use this knowledge to be effective in his work. For an organization contribution may mean different things. But for Drucker it means â€Å"performance in three major areas: direct results, building of values and their reaffirmation; and building and developing people for tomorrow.† A person who wants to contribute must ask